Cruise passenger information
Access to Station Pier
Only ticketed passengers and authorised personnel can go on to the pier when cruise ships are berthed – for security and safety.
Terminal facilities include:
- visitor information services
- lounge facilities
- souvenir / gift shop (provides postage services)
- tram services information, ticketing and a shuttle service for the short distance to the tram stop from the pier
- public telephones and telephone cards
- two dedicated taxi phones.
Wharf facilities include:
- Coach areas
- Taxi services
- Elevated gangways (including two covered gangways)
West Finger Pier next to Station Pier (see map below) is the recommended place to meet passengers. There are a limited number of metered car parking spaces close by.
Picking up passengers with special needs
Special arrangements can be made if passengers cannot walk the 500 metres from the Cruise Terminal to the Gatehouse.
- Tell the Maritime Security Guards at the Gatehouse that you are picking up a passenger with special needs.
- Walk on to the pier to meet the passenger and arrange where to pick them up on the pier.
- Before returning to your vehicle, tell the guards at the Gatehouse that the passengers are ready to be collected.
- Receive a pass from the guards that allows your vehicle onto the pier.
Dropping off passengers
Vehicles dropping off embarking passengers are allowed on to the pier.
- Passengers must show their boarding pass / ticketing documents to the guards at the Gatehouse.
- Staff will direct the vehicle to an area directly under the Cruise Terminal for a two-minute drop-off.
- Passengers must ensure their luggage is tagged correctly with their name and cabin number, ready for check in.
- Passengers should keep with them their tickets, passports (if required), wallets / purses, medication and any other belongings that may be needed before they board.
- Parking on the pier is not permitted. Drivers must not leave their vehicle unattended when on the pier.
- Non-passengers must leave the pier immediately after dropping off passengers.
- Passengers should proceed via lift or escalator up to the concourse level of the terminal for check in.
- Embarkation time is listed on the ticketing documents issued by the cruise line. Please note, embarkation will happen only after disembarkation of previous passengers is complete.
Station Pier - Melbourne’s city centre
The Route 109 tram service operates between Station Pier and the city centre. For information about fares, visit the Public Transport Victoria website.
Station Pier - Melbourne Airport
Melbourne Airport at Tullamarine is approximately 20 km north-west of the city centre.
Some cruise lines occasionally operate transfers to Melbourne Airport. Please ask your booking agency or the cruise line whether transfers are available.
Skybus operates between Melbourne Airport and the bus terminal at Southern Cross train station in the city centre. (Trams on Route 109 stop at Southern Cross station.) For fares and timetable information, please visit the Skybus website.
There is a taxi rank on the pier. For more information about taxi fares, visit the Taxi Services Commission website.
No public parking is available on Station Pier.
Short-term car parking
Limited public parking is available in the Waterfront Place precinct next to Station Pier. (Charges apply.)
Long-term car parking
- Ace Parking, 43-53 Bay Street, Port Melbourne offers a range of parking options.
- Melbourne Airport has long-term parking available. For information, visit the airport’s website.
Car rental agencies
There are no car rental agencies near Station Pier.
There are no luggage storage facilities on Station Pier.
- Cruise Terminal for international cruise ships
- TT-Line Domestic Terminal for Spirit of Tasmania
- West Finger Pier – public viewing area.
- Limited public parking. (Charges apply.)
- ATM and convenience store.
- Route 109 tram stop. 20 minutes to the city centre.
For more information:
Station Pier / Cruise Shipping Manager
Tel: +61 3 8347 8300