Cruise passenger information

Getting to Station Pier

Meeting passengers

All passengers leave Station Pier via the Gatehouse and can be met in Waterfront Place.

Pier access

Ticketed passengers and authorised staff only are permitted on Station Pier on cruise ship days.

Car drop off / pick up

Dropping off embarking passengers 

Private vehicles including commercial passenger vehicles and taxis can drop off embarking passengers and are allowed on to the pier. Please proceed in your vehicle to the Gatehouse entrance and have boarding passes / ticketing documents ready for the security guards to check before allowing access to the pier.

Picking up disembarking passengers

• Passengers with private pick up arrangements must be picked up in the carpark at the entrance to Station Pier.
  Drivers picking up passengers must wait in the carpark.
• Passengers with special needs should request assistance from the ship operators customer service staff on how to reach the carpark.
• Drivers picking up passengers with special needs should seek information at the Gatehouse.

Short-term car parking

Limited public parking is available in Waterfront Place next to Station Pier. (Charges apply.)

Taxi

There is a taxi rank on the pier on cruise ship visit days. For information about fares, visit the Commercial Passenger Vehicles Victoria website.

Public transport to and from Melbourne CBD

To travel between Station Pier and the Melbourne CBD, catch the Route 109 tram or bus.

Tram Route 109 leaves from Stop 129 Beacon Cove/Light Rail, a short walk from Station Pier.

Bus Route 109 runs express from Station Pier from 8 am to 5 pm on cruise ship days when there is no Turnaround cruise visit. Please check the cruise schedule.

You need a myki ticket to travel on public transport which you can buy at the myki customer service desk in the International Cruise Ship Terminal.

For more information visit the Public Transport Victoria (PTV) website

Bus

Check with your travel agent to see if they are operating transfers to / from Melbourne Airport or to / from regional centres such as Geelong, Ballarat and Bendigo.

Skybus operates between Melbourne Airport and the bus terminal at Southern Cross train station in Spencer Street, Melbourne. (Trams on Route 109 stop near the corner of Collins and Spencer streets close to Southern Cross Station.) For more information, visit the Skybus website.

Car rental agencies

There are no car rental agencies near Station Pier.

Luggage storage

There are no luggage storage facilities on Station Pier. (Unattended luggage is not permitted on Station Pier.)

For more information:

Station Pier Operations Manager
Tel: +61 3 8347 8300
Email: cruise@ports.vic.gov.au